support and faqs
frequently asked questions
why am i being asked for a password when i try to check out?
my password is being rejected. what should i do?
i can't remember my password. what should i do?
why am i having problems viewing the page?
how do i enable cookies and javascript?
can you help me with mozilla firefox?
can you help me with windows internet explorer?
can you help me with apple safari?
can you help me with google chrome?
how can i contact support?
If you are having a specific problem with the site that needs personal attention, email us at support@deanylaliotis.com.
why am i being asked for a password when i try to check out?
The first time that you purchase with us, you will be asked to choose a password. This password will be used to remember information such as name and billing address to make your next purchase easier. You will not use this password any time other than checking out.
When you type in your email address to check out, our store recognizes whether or not you have purchased with us before using that email address. if you have used that email address before it will ask you for your password. If you have not, it will prompt you to choose a password.
my password is being rejected. what should i do?
If your password is being rejected, click the link that says "Email me my password."
i can't remember my password. what should i do?
If you cannot remember your password, type anything into the password field, click continue, and then click the link that says "Email me my password."
why am i having problems viewing the page?
There are three things that you can try to remedy this problem:
1. Enabling Cookies and Javascript
2. Clearing Cache
3. Deleting Cookies
We may collect certain non-personal information through the use of cookies. We use cookies primarily to make improvements and updates to our sites based on which areas are popular and which are not. Most browswers are desgined to accept cookies. You can reset your browser to refuse all cookies; however, some parts of our site may not funcion or may be considerably slower if you do so.
Using Mozilla Firefox? Click Here.
Using Internet Explorer? Click Here.
Using Apple Safari? Click Here.
Using Google Chrome? Click Here.
how do i clear my cache?
Evey web browser stores a cache of the websites you visit, so the browser doesn't have to retrieve the information all over again each time you access the site. This can mean that more recent changes to the website won't display on your screen because the browser is recalling how the page looked before, rather than retrieving the most current information form the site. For these reasons, we recommend that you clear your cache if you are having trouble viewing our website.
Using Mozilla Firefox? Click Here.
Using Internet Explorer? Click Here.
Using Apple Safari? Click Here.
Using Google Chrome? Click Here.
how do I delete cookies?
Cookies are small text files placed on your hard drive that recognize repeat visitors, facilitate ongoing access to some site, and allow sites to understand how and when pages are visited and by how many people. You may have corrupted cookies stored on your computer, which can prevent you from accessing some websites. If you are experiencing problems with pages loading or are receiving 404 errors, we recommend that youdelte cookies on your computer.
Using Mozilla Firefox? Click Here.
Using Internet Explorer? Click Here.
Using Apple Safari? Click Here.
Using Google Chrome? Click Here.
can you help me with mozilla firefox?
From "Firefox" menu select "Preferences,"
pull down and click on "Content Tab,"
and make sure "Enable Javascript" is checked.
From "Firefox" menu select "Preferences,"
pull down and click on "Content Tab,"
and make sure "Accept Cookies from sites" is checked.
Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cache” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
deleting cookies
Go up and click on the “Tools” Menu,
pull down and click on “Clear Recent History…” (if using Windows), or,
pull down and click on “Clear Private Data…” (if using Mac OS);
then, check off by “Cookies” only,
followed by clicking on “Clear Now, [Windows]”
“Clear Private Data Now, [Mac OS],”
or simply pressing Enter or Return.
[This will erase ALL Cookies]
**Note: Additionally in Firefox for Mac,
you may go up to the “Firefox” Menu,
pull down and click on “Preferences,”
select the “Privacy” Pane,
click on “Show Cookies…;”
then, select “psychotherapynetworker.org,”
followed by clicking on “Remove Cookie.”
can you help me with windows internet explorer?
From "Tools" menu select "Internet Options,”
pull down and click on "Privacy Tab,”
click the "Advanced” button
The Cookie seetings in IE are by default "Accept All Cookies.”
You can override that setting here.
Most users will already have these selected.
clearing the cache
In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Files,” listed under “Temporary Internet Files.”
When prompted by the pop-up, click “Yes,”
then click “Close” to close the dialogue box.
deleting cookies
In the upper right of your window click on “Tools,”
pull down and click on “Delete Browsing History…;”
then select “Delete Cookies,” listed under “Cookies.”
Select “Yes” when prompted by the pop-up,
then click “Close” to close the dialogue box.
[This will erase ALL Cookies]
can you help me with apple safari?
enabling cookies and javascript
From "Safari" menu select Preferences,"
pull down to the "Security Tab,”
make sure "Enable JavaScript is checked,
make sure "Accept Cookies has either "Always" or "Only sites I visit" selected.
clearing the cache
Go up and click on the “Safari” Menu,
pull down and click on “Empty Cache;”
then click “Empty,” or simply press Return.
deleting cookies
Go up and click on the “Safari” Menu,
pull down and click on “Preferences,”
select the “Security” Pane,
click on “Show Cookies;”
then, select each of the “.deanylaliotis.com” Cookies,
along with the “www.deanylaliotis.com” Cookie,
finally clicking on “Remove.”
[You may also delete ALL Cookies by clicking on “Erase All”]
can you help me with google chrome?
enabling cookies and javascript
Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
select the “Allow local data to be set” option.
clearing the cache
Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click the “Clear Browsing Data” button,
select the “Empty the Cache” checkbox.
deleting cookies
Click on “Tools” Menu (wrench icon),
pull down and click on “Options,”
then, choose the “Under the Hood” tab,
click “Content Settings” in the “Privacy” section,
click the “Cookies” tab in the “Content Settings” dialog box,
click “Show Cookies and Other Site Data,” then click “Remove All.”